FAQS
Our team is always here to help you.
Delivery and Order
Processing your order, manufacturing the products, and delivering them (free of charge) requires a maximum of 10 to 15 business days from our team. We make every effort to ensure you receive your order as quickly as possible without compromising the quality of our merchandise.
You can track your order by clicking on the link at the bottom of the page: Package Tracking
If your order includes multiple items, they may be shipped separately, depending on stock availability and shipping warehouses. Don’t worry, your package will arrive shortly.
A problem with the postal service? Lost, broken, or damaged package?
With our secure delivery service, our team handles all claims for you. Customer satisfaction is our priority. We don’t pass the buck to the carrier and leave you to sort things out. We take full responsibility and will immediately send you a replacement package at our expense.
Feel free to contact us by email; our team will do everything possible to meet your needs.
Deliveries to US overseas territories (DOM-TOM) generally take longer (up to 2 months from the order date) in order to remain financially accessible.
Cancellation and Return
Yes, as long as your order is not “being processed”.
It is absolutely possible to cancel your order! However, if the order is already being processed, the cancellation fee will be 40% of the purchase price.
Please feel free to contact us by email; our team will do its best to meet your needs.
Our items undergo rigorous quality control checks before each shipment. However, if your product has any manufacturing defects, please send us a photo of the product in question (in its original packaging if possible) along with your order number. To be eligible for a return, your item must be unused and in the same condition that you received it.
Other Questions
We make your shopping as easy as possible.
1. Select the product(s) you want.
2. Click “Add to cart.”
3. Click the shopping bag icon in the top right corner (your “cart”) to complete your purchase.
We also offer the option to create an account to make the process even simpler.
No. Except in exceptional circumstances, we only accept one discount code per order.
We legally ship products worldwide. However, the buyer is responsible for any import taxes in their country; we accept no liability for these.
If you wish to place a bulk order, please email our team.
For any inquiries, please send a message to the email address at the bottom of the page.
Security
Your security is our priority: our site only offers secure and guaranteed payment methods.
We accept:
Credit cards
Debit cards
Our online payment services:
PayPal*
G2A Pay*
*PayPal – As a banking institution within the European Union, PayPal offers you over 10 years of experience in secure online payments. It’s simple, fast, free, and recognized worldwide for its efficiency.
*G2A Pay – G2A Pay is a global payment platform. It supports over 150 local and global payment methods (Mastercard, Visa) to give you maximum payment options.
Your bank details or credit card information will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not currently accept checks.
Yes!
The “HTTPS” in our store’s URLs demonstrates the quality of our services. HTTPS is the secure version of “http” that uses SSL/TLS protocols. HTTPS is used to protect financial transactions on e-commerce websites. As online retailers, we understand that using SSL is essential these days. It’s the best way to protect your data and safeguard you against hackers and identity theft.
Visually, the SSL certificate is represented by a padlock icon that appears in the web browser’s address bar. It is also represented by an “s,” which stands for “secure,” added to the “http” protocol in the website’s address bar.