By placing an order through our store, you agree to the terms below. These terms are provided to ensure both parties are aware of and agree to this arrangement, to protect each other, and to set expectations for our service.
1. General Information
Subject to stock availability, we strive to maintain accurate inventory records. However, occasionally there may be a stock discrepancy, and we may not be able to fulfill all items at the time of your purchase. In such cases, we will contact you to ask if you would prefer to wait for the out-of-stock item to be restocked or if you would prefer a store credit.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and, most importantly, the destination of the items in your order. Shipping costs will be charged at the time of purchase. This price will be the final price of your order, excluding shipping.
3. Returns
Return conditions are available on the Return and Refund Policy page, which you can access via the link at the bottom of this page.
4. Delivery Conditions
Generally, orders shipped internationally can be in transit for up to 10 days. However, this period may exceptionally be longer (up to 20 days). This varies considerably depending on the delivery method selected and the supplier of the items in your order.
Shipping Time
Orders are generally processed within 2 business days of payment. We allow a 24-hour window for changes to the delivery address.
Our teams contact the warehouses Monday through Friday during normal business hours, excluding national holidays, when shipping will not be activated at the warehouses.
When you place an order on our website, the maximum shipping time is 5 business days. Orders are often shipped within 5 business days. However, delivery may take up to 2 to 4 weeks during this period of disruption.
It is important to understand the difference between shipping and delivery. Delivery refers to transporting items and ensuring their arrival at a destination address. Shipping, on the other hand, refers to the act of sending the items from an order.
For this reason, in exceptional circumstances, the delivery time may be up to 5 weeks (5 business days for order processing and 4 weeks for delivery).
These are exceptional total delivery times, but we wanted to inform you to avoid any inconvenience. That said, once this delivery period has passed, i.e., 5 weeks, we want to ensure your satisfaction.
To that end, we will offer solutions such as resending your order at our expense or creating a gift certificate with a value exceeding the amount of your initial order. This almost never happens, but we prefer to anticipate such situations and inform you of our customer service policy.
Therefore, if you received your order confirmation email 5 weeks ago or more, please either reply to the order confirmation email or send us an email.
To ensure your email is processed as quickly as possible, we recommend including the following information:
– Your order number
– The email address you used when placing your order
– Last Name
– First Name
– A description of your order (even an approximate one)
– Date of your order
If you are sending us an email, we also recommend using the subject line “Delivery Time – Your Order Number”.
Example: “Delivery Time – 125698”
Our dedicated customer service team will respond to your email within 48 business hours to address your issue.
4.4 Change of Shipping Address
For requests to change the shipping address, we can modify the address at any time before the order is shipped.
4.5 Shipping to P.O. Boxes
Our website will only ship to P.O. box addresses using postal services. We are unable to offer courier services to these locations at this time.
4.6 Shipping to Military Addresses
We are able to ship to military addresses via the USPS. However, we are unable to offer this service using courier services.
4.7 Out-of-Stock Items
If an item is out of stock, we will contact you to ask if you would prefer to wait for the out-of-stock item to be restocked or if you would prefer a voucher. This voucher will have a value greater than the amount of your original order.
4.8 Delivery Delay
If the delivery has exceeded the expected timeframe, please contact us by email so we can process your request.
5. Tracking Notifications
Upon shipment, you will receive a tracking link allowing you to monitor the progress of your shipment based on the latest updates available from the shipping provider.
6. Packages Damaged in Transit
If you notice that a package is damaged during transit, please refuse delivery if possible and contact our customer service. If the package was delivered without you being present, please contact our team by email.
7. Duties and Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on our website at the time of your order.
7.2 Import Duties and Taxes
Import duties and taxes may be payable upon arrival in the destination country for international shipments. These vary by country, and we encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay the duties and taxes upon arrival in your destination country, the goods will be returned at the customer’s expense, and the customer will receive a refund of the value of the goods paid for, less the return shipping costs. The cost of the initial shipment will not be refunded.
8. Cancellations
If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy at the bottom of our website.
9. Insurance
Packages are insured against damage and loss up to the value declared by the carrier. The loss is officially recorded once the postal service confirms it. A delivery confirmed by the postal service will be considered valid. Unfortunately, we have encountered too many cases of dishonest customers claiming not to have received their orders, relying solely on their word. However, we will do our utmost to satisfy you by resending the items in your order at our expense or offering you a gift voucher with a value exceeding the amount of your initial order.
9.1 Process for Packages Damaged in Transit
We will process a refund or replacement according to our Return and Refund Policy, which you can find linked at the bottom of the page.
9.2 Process for Packages Lost in Transit
If the postal service confirms a loss in transit, we will do our best to resolve the issue by resending the items in your order or offering you a gift voucher with a value exceeding the amount of your original order.
10. Customer Service
For any customer service inquiries, please send an email to the address at the bottom of the page.